Winning with humanity in a world of automation
Baer works at the intersection of customer experience and AI, combining proprietary customer research with frameworks for delighting customers.
Unclaimed
Jay Baer
Marketing & Branding
Digital marketing author and speaker whose work explores customer experience and the value of helpful information over hype.
Books by Jay Baer
Youtility
Argues that businesses can earn durable customer trust by being genuinely useful and answering customers needs before selling.